Skip to main content

Out with the old, in with the fly: Welcome to Dragonfly Heating & Cooling - formerly known as All Pro Air!

Customer Service Representative Job in Riverside


Position Overview

We are looking for an experienced and motivated Customer Service Representative to join our marketing team. The customer service representative position is open for individuals who love helping others and providing information to make lives easier and better. Our ideal candidate is customer-oriented and has exceptional communication skills.

A Customer Service Representative in our team will be responsible for all the verbal and written communication with our customers. Therefore, we would love to have someone who knows how to listen and remain patient and cheerful throughout the day. If this sounds like you, don’t hesitate to apply for the position.

Duties & Responsibilities

  • Answer and manage all incoming calls and emails
  • Generate sales leads
  • Provide accurate and valid information for the customers
  • Handle questions, complaints, and returns and find appropriate solutions quickly
  • Keep records of customer interaction and process received files.
  • Follow communication procedures and policies.
  • Think, answer, and respond quickly to resolve customer issues and questions about products and services
  • Retain a polite and professional voice and manner at all times

Requirements

  • High school diploma or equivalent
  • Proven customer support experience
  • Ability to handle a lot of incoming calls with great accuracy
  • Knowledge of CRM systems and practices
  • Customer-oriented and passionate about helping others
  • Ability to respond quickly to different requests and characters
  • Excellent multi-tasking and organizational skills

Benefits & Perks

  • Health Plan
  • Dental Plan
  • Vision Service Plan
  • Paid Holidays
  • Paid Time Off (Vacation, Sick Days, Personal Days)
  • Technical Training Programs
  • Incentive Compensation Programs

Apply Online

If you are ready to pursue a career, please fill out this brief application. If we feel that you would be a good fit for the team, we will contact you.

Your Name(Required)
Position You're Applying For(Required)

By clicking “Send Message”, I am providing express written consent to receive autodialed and pre-recorded calls, texts, and SMS/MMS with marketing communications from Dragonfly Heating and Cooling regarding home services at the phone number provided above, even if the number is on a corporate, state, or national Do Not Call list. Consent is not a condition to purchase services or products.

Great business and they have employed very polite and capable technicians.
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
I always request Dustin, who has been doing regular annual maintenance on our mini split AC/heating system in our tenant's unit for years since it first had leaking issues. He takes pride in the work he does and takes his time to do a thorough job. Not many companies work on mini splits, so I was happy to find a reliable company I can call when needed. He was also able to flush my water heater as well and make sure everything was running smoothly. Everyone at Dragonfly has been really friendly and I highly recommend this company.
Response from the owner:Hi Raquel! We appreciate the review and are glad we could be of service!
Excellent experience and excellent employee's
Response from the owner:Thank you so much Vernon
Excellent service and communication. Professional and friendly technician.
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Always great fast service at a fair price !
Response from the owner:Thank you for the 5 stars!
They are very nice and professional
Response from the owner:Thanks for the 5 stars Rose!!!
Dustin did a great job diagnosing and fixing my heater, which had a bad connection. He was professional, efficient, and took the time to explain the issue. He also recommended swapping out the board while we still have time, which I appreciate. Solid service and honest advice—definitely recommend!
Response from the owner:Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
Response from the owner:We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
Got a concrete patio put in where my condenser units were and Dragon Fly came out to lift my units while the pad was poured. My concrete guy didn’t even realize that was an option. Super friendly and professional staff. Highly recommend these guys.
Response from the owner:Hi Jared! We appreciate the review and are glad we could be of service!
Excellent job, excellent service...wonderful staff.
Response from the owner:Thank you and forn your years of patronage !

Schedule Service

"*" indicates required fields

Are you a new customer?*

By clicking “Send Message”, I am providing express written consent to receive autodialed and pre-recorded calls, texts, and SMS/MMS with marketing communications from Dragonfly Heating and Cooling regarding home services at the phone number provided above, even if the number is on a corporate, state, or national Do Not Call list. Consent is not a condition to purchase services or products.

This field is for validation purposes and should be left unchanged.