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Out with the old, in with the fly: Welcome to Dragonfly Heating & Cooling - formerly known as All Pro Air!

Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number(s)
  • Questions to assess your service needs
  • Comments and/or Opinions about Dragonfly Heating & Cooling

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal.  We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”).  This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.  The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Dragonfly Heating & Cooling nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Dragonfly Heating & Cooling will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage.  The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Update for SMS Communication

1. Data Collection and Usage

We collect personal information, including phone numbers, to provide SMS communication services for marketing, customer support, and updates regarding our products and services. By providing your phone number, you consent to receive text messages from us.

2. Consent to Receive SMS Messages

By submitting your phone number, you expressly consent to receive SMS text messages from us, including messages regarding your account, notifications, promotions, and other marketing communications. You can opt out of receiving these messages at any time by following the unsubscribe instructions provided in each message or by contacting us directly. By using our site or online services you also agree that communications that are required or necessary notifications, invoices, collection efforts, disclosures, or agreements that are sent electronically meet any legal requirements for “written” communications or notifications.

3. Sharing of Information

We will never sell your personal information. We may share your personal information, including your phone number, with third-party service providers to facilitate SMS communications on our behalf. These providers are contractually obligated to protect your data and use it solely for the purpose of delivering SMS services.

4. Security of Your Information

We take reasonable measures to protect your personal information, including your phone number, from unauthorized access, use, or disclosure. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.

5. User Rights

You have the right to access, correct, or delete your personal information. If you wish to review, update, or delete your data, please contact us at 951-684-0880 or service@calldragonfly.com. 

6. Message Frequency and Costs

The frequency of messages will vary based on your interactions with us. Standard messaging rates may apply, depending on your carrier and plan. You are responsible for any messaging or data charges incurred as a result of receiving SMS messages from us.

7. How to Opt Out

If you wish to stop receiving SMS messages from us, you may opt out at any time by replying “STOP” to any of our messages. You may also contact us at 951-684-0880 or service@calldragonfly.com to request removal from our SMS list.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at:

Dragonfly Heating and Cooling

1280 Palmyrita Ave Suite D, Riverside, CA 92507

951-684-0880

service@calldragonfly.com

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page.  This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

Leti R.
I've been using Dragonfly since 2013, they have always gone above and beyond to help me. Today Trevor was out and found an issue with my heater, he was knowledgeable, explained everything and was very patient. I appreciate the service that he gave.
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
John S.
Our technician Trevor is very knowledgeable and pleasant. He takes time to let us know if there are any issues we need to be concerned about presently or that could be a problem with our Unit in the future. Thank you Trevor :)
Response from the owner:We appreciate you taking the time to leave us a review. Thanks!
Sang-Hee L.
Everyone is so professional, kind, and nice! From the front desk to the technician (Josh, thank you), they have my trust.
Response from the owner:We are so glad to hear it! Thank you for your review!
Tess B.
Fantastic tech- Michael was professional, thorough, and explained what he completed. Worked hard and provided excellent service. Been a customer for many years. You will not find better service quality and a/c care in the IE
Response from the owner:Thank you so much Tess!!!!
Sheldon L.
Jacqueline C.
Response from the owner:We appreciate your feedback. Thank you for the review!
Jonathan B.
Dragonfly is awesome! The crew there especially Josh is top notch, always provides quality service, and same day service within hours of calling. Thank you for taking care of us.
Response from the owner:Thank you so much for your 5 Star review Jonathan!
Bashman N.
My AC went out on the hottest day of the summer and as we all know that is the busiest day for AC repair. I was worried me and my family would be stuck sweating for at least a week but dragonfly heating and cooling saved me! After calling several companies and being told they didn’t have any open availability Dragonfly was able to send someone out same day and get it fixed and up and running before the end of the day! Reasonable price great customer service. I will never call anyone else again!
Response from the owner:Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
alex R.
Words can not explain how happy I am with Dragonfly, what they did for me and my business was exceptional. I had a new system installed about 2 years ago and it was not performing correctly. The system was not reaching setpoint, Dustin Ramker work is exceptional. He tuned and cleaned my current system perfectly, it is performing better than when it was brand new! Thank you Dragonly, I am so greatful for your Honest & excellent work.
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Darrell M.
Excellent experience with Dragonfly. Trevor the technician was extremely helpful and knowledgeable on HVAC systems. I really appreciated Trevor’s honesty, clear communication and professionalism. Dragonfly will be my go to for HVAC and plumbing in the future. I highly recommend them.
Response from the owner:Thanks for the positive review Darrell!

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By clicking “Send Message”, I am providing express written consent to receive autodialed and pre-recorded calls, texts, and SMS/MMS with marketing communications from Dragonfly Heating and Cooling regarding home services at the phone number provided above, even if the number is on a corporate, state, or national Do Not Call list. Consent is not a condition to purchase services or products.